HELP & SUPPORT
A little help
for your next take.
Questions about recording, exporting or privacy? Get in touch.
Email support
Tell us what happened, what you expected and the steps that led to it. Your iPhone model, iOS version and app version help us investigate.
Please avoid sending private recordings or sensitive information unless you choose to share them.
COMMON QUESTIONS
Before you write
How do I make a recording?
Start a New Session, add media from Photos or Files, then choose your style. Tap Open camera and allow camera and microphone access. Tap the round Record button to begin, and Stop when you finish. Review the video before sharing or saving it.
Camera or microphone access was denied
Open iPhone Settings, find Commentary Studio under Apps, and enable Camera and Microphone. Return to the app and open the camera again. The app saves camera and microphone media only after you tap Record.
My export failed
Keep the app open while it renders. Check that your iPhone has enough free storage for the original media and the finished video. In Review, try Retry rendering. You can also try the Original camera background or a lower recording quality for your next take. Keep the app installed: deleting it removes its local projects.
How do I save or share a video?
In Review, choose Share to send the finished video to another app or save it to Files. Choose Save to add it to Photos. Add-only Photos permission is requested when you choose Save; importing uses Apple’s system pickers.
Why are automatic captions or AI unavailable?
Automatic captions require iOS 26 and supported device and language combinations. Speech model assets may need a download. AI wording and highlight suggestions also require a supported device with Apple Intelligence enabled and its model available. Manual recording and editing work on iOS 17 or later.
How do I delete a session?
Touch and hold a session on the home screen and choose Delete session. Files still needed by another session are retained. Copies saved to Photos, Files or other apps must be deleted separately. Device backups are controlled separately by you and Apple.
Can you recover a recording after I delete the app?
We do not receive or store your recordings, so we cannot restore them from a developer server. Save important finished videos to Photos or Files, and manage device backups before deleting the app.
Is my footage uploaded for processing?
The app processes recordings, effects, supported captions and optional Apple Intelligence suggestions on your device. There is no account or developer upload service. Sharing and support email happen only when you choose them. Read the privacy policy.